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By using the website or booking a tour on https://thebarcelonafeeling.com you accept the following terms and conditions:

Cancellations and Refunds

Cancellation Policy

All cancellations must be made by means of e-mailing us at info@thebarcelonafeeling.com. Only cancellations by e-mail will be accepted. Cancellations by telephone will not be accepted.

Tours will be carried out also in rain. In case of severe weather conditions (weather alerts) we will contact you to reschedule the tour or provide a full refund.

No refunds will be made if the client decides to cancel a tour due to a change of the tour guide.

In case of circumstances that are beyond our control (such as client has flight delays, changes in travel itineraries, or ships cannot dock for any reason, etc.) The Barcelona Feeling is not responsible for any effects on the booked tours (no-show, late show up), however our standard refund policy applies.

Cancellations by The Barcelona Feeling

In the unlikely event that The Barcelona Feeling or one of their tour guides has to cancel a tour we will try to reschedule the tour to a for the customer suitable moment. If no timeframe can be found a full refund will be applied.

Refund Policy

Cancellations of a tour booking more than 14 days before the tour date: a 15 Euro service fee will be kept as cancellation fee.

Cancellations of a tour booking less than 14 days before the tour date: a 50 Euro service fee will be kept as cancellation fee.

Cancellations of less than 24 hours before the tour date: 70% of the total costs will be kept as cancellation fee.

No-shows: If the client does not show up at the agreed meeting place and time or did not contact The Barcelona Feeling within 30 minutes after the start of the tour by calling phone +34 603 395 595 or e-mail to info@thebarcelonafeeling.com we will consider this as a no-show. In this case no refund will be provided.

All refunds will be made within 5 working days. No cash refunds will be made.

Additional terms and conditions

Complaints

Clients who wish to file a complaint may fill out a complaint form that will be made available by sending an e-mail to info@thebarcelonafeeling.com or on the website of www.gencat.net.

Privacy Policy and Legal Disclaimer

This Legal Notice is according to the Article 10 of the 34/2012 Law of July 11 on Information Society and Electronic Commerce Services:

Christian Heide – trading as The Barcelona Feeling

Address: Carrer d´Avinyo 54, 1-1, 08002 Barcelona, Spain

Tax Number: Y2004055X

E-mail: info@thebarcelonafeeling.com

Website: https://thebarcelonafeeling.com

Phone: +34 603 395 595

Privacy Policy

In compliance with the Spanish Law of Personal Data Protection (Ley Orgánica de Protección de Datos de Carácter Personal 15/1999) and the Information Society and Electronic Commerce Law (Ley 34/2002 de Servicios de la Sociedad de la Información y el Comercio Electrónico –LSSI), any information that you send to us will be added to the file “All Customers”.

We only request the data required by Spanish fiscal authorities to issue mandatory and formal documents related to our services such as invoices.

You can use your rights of access, cancelation, modification or refusal of your information by sending an e-mail to info@thebarcelonafeeling.com or by the contact section of our website at any time.

By agreeing to use the website thebarcelonafeeling.com and having been given the option of reading this legal notice, it is understood that the user accepts and agrees to comply with all conditions of use and understands that the use of content or resources provided by this website for any illegal activity or damaging means is strictly prohibited.

Law and Jurisdiction

This disclaimer notice shall be interpreted and governed by Spanish law, and any disputes in relation to it are subject to the jurisdiction of the courts in Barcelona, Spain.

Links to Other websites and Products

Links to other websites are provided for the convenience of users. We are unable to provide any warranty regarding the accuracy or completeness of the content of such sites, or the reliability, quality or effectiveness of any products provided through external websites. A link to an external site does not imply an endorsement of the views, information or products provided or held by such websites.

Liability

You agree that under no circumstances shall The Barcelona Feeling be liable for direct, indirect, incidental, consequential, special, punitive, exemplary, or any other damages arising out of your use of the site or service. Additionally, we will not bet liable for damages in connection with (i) any failure of performance, error, omission, denial of service, attack, interruption, deletion, defect, delay in operation or transmission, computer virus, or line or system failure; (ii) loss of revenue, anticipated profits, business, savings, goodwill or data; and (iii) third party theft of, destruction of, unauthorized access to, alteration of, or use of your information or property, regardless of our negligence, gross negligence, failure of an essential purpose and whether such liability arises in negligence, contract, tort, or any other theory of legal liability.

The foregoing applies even if The Barcelona Feeling has been advised of the possibility of or could have foreseen the damages.

In case the exclusion or limitation of liability for the damages didn’t apply, our liability is limited to the fullest possible extent permitted by law. In no event shall The Barcelona Feeling’s cumulative liability to you exceed the total purchase price of the Service or Product you have purchased from The Barcelona Feeling, and if no purchase has been made by you The Barcelona Feeling’s cumulative Liability to you shall not exceed €120.